Complaint Regarding Broken Swim Fin Purchased on April 5, 2025-Order number RXTYNKXTO
Dear Wetiz Lifesaving Equipment Team
I am contacting you regarding a pair of swim fins I purchased for my son on April 5, 2025. Unfortunately, one of the fins has broken at the back of the heel. The strap that goes around the heel has torn completely and the fin can no longer be used. Please see the attached photo.
As Wetiz products are known for their high quality, I believe this might be due to a material or manufacturing defect rather than normal wear and tear. I would therefore like to make a warranty claim (reklamasjon) and kindly ask for a replacement or repair.
Thank you for your help, and I look forward to your response.
Best regards
Marianne Rekdal Jensen