Dear Wetiz Lifesaving Equipment Team

I am following up regarding my previous messages about a warranty claim for a pair of swim fins purchased on April 5, 2025. Unfortunately, I have not received any response to my earlier attempts via email, chat, and phone.

One of the fins has broken at the back of the heel — the strap that goes around the heel has torn completely, making it impossible to use. Please see the attached photo for reference.

As Wetiz products are known for their high quality, I believe this issue may be due to a material or manufacturing defect rather than normal wear and tear. I would therefore kindly ask for a replacement or repair under warranty.

I would appreciate your prompt response regarding how to proceed with this claim.

Thank you for your attention and assistance.

Best regards
Marianne Rekdal Jensen
Mob: +47 95936192